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Cash Quest Go ( "I " “we,” “us,” “our”) respects your privacy and complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we handle your personal information when you use our services, visit our website, or participate in our treasure hunts.

 

1. Collection of Personal Information

We collect personal information reasonably necessary to operate Cash Quest Go, including:

• Identity details – name, date of birth, contact details.

• Membership and account details – username, password, subscription information.

• Payment details – billing information (processed securely by third-party providers; we do not store card numbers).

• Participation details – hunt activity, QR scans, prize claims.

• Technical information – IP address, device type, cookies, and usage data.

We collect personal information directly from you where possible (e.g. sign-ups, prize claims), but may also collect information indirectly (e.g. analytics tools).

 

2. Purpose of Collection

We collect, use and disclose personal information to:

• Provide access to hunts, memberships and prize draws.

• Process payments and manage accounts.

• Verify eligibility for prizes.

• Communicate updates, offers, and events (with your consent).

• Monitor website performance, security, and fraud prevention.

• Comply with legal obligations under trade-promotion and privacy law.

 

3. Disclosure of Personal Information

We may disclose personal information to:

• Service providers such as IT, hosting, analytics, and payment processors.

• Regulators and law enforcement where required by law.

• Sponsors or partners to deliver prizes, with your consent.

• Overseas recipients, if our service providers store information outside Australia. If so, we will take reasonable steps to ensure your information is protected in line with the APPs.

We will never sell your personal information.

 

4. Data Security & Storage

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

• Information is stored securely, with access restricted to authorised personnel.

• Payment details are processed by PCI-DSS compliant third-party processors.

• We retain personal information only as long as necessary for the purposes outlined or as required by law.

 

5. Access & Correction

You may request access to the personal information we hold about you, or request correction if it is inaccurate, incomplete, or outdated. Requests can be made in writing to support@cashquestgo.com.

We will respond to your request within a reasonable timeframe, in accordance with the Privacy Act.

 

6. Marketing & Communication

We may use your contact information to send updates, offers, or promotional content related to Cash Quest Go.

• You may opt-out at any time by clicking “unsubscribe” or contacting us directly.

• We will not send you marketing messages without your consent.

 

7. Cookies & Online Tracking

Our website uses cookies and similar technologies to improve user experience, analyse traffic, and deliver personalised content.

• You may disable cookies in your browser, but some features may not function properly.

• We may use third-party analytics services (e.g., Google Analytics) that store data overseas.

 

8. Children’s Privacy

Our services are intended for participants aged 18 and over.

• If a child participates under supervision, we require a parent/guardian to manage their account and provide any personal details.

• We do not knowingly collect personal information from children without parental consent.

 

9. Complaints & Enquiries

If you believe we have breached the Australian Privacy Principles, you may contact us:

Privacy Officer – Cash Quest Go
📧 cashquestgoworldwide@gmail.com

We will respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the OAIC:

• Website: https://www.oaic.gov.au

• Phone: 1300 363 992

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10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be published on our website with the updated “Last Updated” date.

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